Steve Conn is a 34-year veteran of the fire and emergency services, currently serving as a battalion chief with the Colerain, OH, Township Fire Department. Conn has also been a critical care RN in a local interventional cardiac cath lab for the last 25 years. This combination provides him rare insights into the continuum of care provided by first responders in the field through discharge from the hospital. He received his master’s degree in organizational leadership in 2009 and has a particular interest in organizational culture and how organizations are affected by major disturbances (i.e. death of an employee or leadership changes).