There has never been a more challenging time to be a fire officer. The fire officer of today not only needs to be in touch with today’s reality, but more importantly, the future of the fire service. Topics to be discussed in this session include, but are not limited to, leadership, teamwork, training, mentoring and customer service. Before you start pointing fingers at the lack of leadership, make sure you’re doing the best you can for those you are fortunate enough to lead and serve! Leadership starts at the firehouse.