Sometimes, we are called to adrenaline-pumping responses that mandate vigorous effort and incorporate the use of several engine, truck and rescue companies operating simultaneously. This class, however, will discuss the less glamorous side of the job—handling the common everyday service calls. But these everyday calls are considered emergencies for the people who make them. It’s important to know how to properly handle the everyday emergencies to provide the best customer service to the citizens we protect. Topics include carbon monoxide incidents, culinary mishaps, electrical emergencies, home heating incidents, plumbing and water problems and more.