Performance Culture: Changing What You Consider Average
Date & Time
Friday, July 24, 2020, 8:00 AM - 9:00 AM
Aside from the very best and very worst in an organization, most of the group is, to some degree, “average.” By redefining what we consider “average” in the fire service, we can effectively improve our organization without the dreaded backlash that often curbs even the most valiant of efforts. Redefining average can pull low-level performers up, increase the effectiveness of the large group that occupies the middle, and help empower those at the top. Once we have done that we can set elevated expectations, give people the tools and time to meet those expectations and hold all members accountable.