EMS: Lessons Learned from the CQI Process

The session will focus on real-world examples of system lessons learned from the CQI (Continuous Quality Improvement) process of one large metropolitan fire-based EMS service. Often providers feel that quality reviews and quality systems are built to assign blame, but this session strives to modify both that culture and that belief by sharing how specific examples lead to discoveries of faults, omissions, or missed opportunities within the aspects of the system that were identified as the real item in need of correction. Through specific example sharing, the presenter hopes to share lessons learned, and the process and motivation to look objectively at the how and why an event occurred.

Robert Lowe
Date & Time
Thursday, September 29, 2022, 1:15 PM - 2:15 PM