The majority of suburban fire departments do not have the staffing to operate with the traditional engine and truck model, nor do departments have the staffing and depth to operate at incidents without automatic and mutual aid. West Chester Fire-Rescue underwent a three-phase operational improvement related to structural firefighting. Phase 1 involved deployment adjustments. Phase 2 provided policies and procedures that solidified strategy, tactics, and incident command across three shifts at the four major building types. The third phase focused on choreographing the major tasks at working fires. While not a new problem, this class will take participants through the journey of change from the technical to the cultural aspects. Learn from successes and pitfalls that occurred during the process.