Fifteen years have passed since June 18, 2007 in Charleston, SC, where nine firefighters perished in a furniture warehouse fire. The presenter, who was the engineer of the first-arriving engine on that day, relates how this experience has changed organizational culture, response, education, and training in the modern environment. He gives a riveting account of what he witnessed that day, and the crisis that ensued in the fire service and his personal life as well. This course also uses firsthand video footage from the incident with the coinciding radio traffic. The presenter gives a minute-by-minute synopsis of the incident from when he drove the engine out of the firehouse to the warehouse fire, all the way to where the department is today, 15 years later. Attendees will share in not only the pain of this occurrence, but also the triumph reflected in changes in numerous aspects of organizational culture.